SIT50422 - Diploma of Hospitality Management
This qualification reflects the role of highly skilled senior operators who use a broad range of hospitality skills combined with managerial skills and sound knowledge of industry to coordinate hospitality operations. They operate independently, have responsibility for others and make a range of operational business decisions. This qualification provides a pathway to work in any hospitality industry sector as a departmental or small business manager. The diversity of employers includes restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops. This qualification allows for multiskilling and for acquiring targeted skills in accommodation services, cookery, food and beverage and gaming. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Total number of units = 33
28 units must be completed: 11 core units 17 elective units, consisting of: 1 unit from Group A 1 unit from Group B 11 units from Group C 4 units from Group C, Group D, elsewhere in the SIT Training Package, or any other current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification. Note: Units marked with * have one or more prerequisites. Refer to individual units for details. Core units
SITXCCS015
Enhance customer service experiences
SITXCCS016
Develop and manage quality customer service practices
SITXCOM010
Manage conflict
SITXFIN009
Manage finances within a budget
SITXFIN010
Prepare and monitor budgets
SITXGLC002
Identify and manage legal risks and comply with law
SITXHRM008
Roster staff
SITXHRM009
Lead and manage people
SITXMGT004
Monitor work operations
SITXMGT005
Establish and conduct business relationships
SITXWHS007
Implement and monitor work health and safety practices
Group A – Hygiene
SITHIND005
Use hygienic practices for hospitality service
SITXFSA005
Use hygienic practices for food safety
Group B – Operations
SITHCCC043*
Work effectively as a cook
SITHIND008
Work effectively in hospitality service
SITHKOP013*
Plan cooking operations
Group C – Hospitality
Accommodation Services– Front Office, Housekeeping and Portering
CPPCLO3100
Maintain cleaning storage areas
CPPCLO3101
Clean carpeted floors
CPPCLO3102
Clean hard floors
CPPCLO3103
Clean and maintain amenities
CPPCLO3105
Clean glass surfaces
CPPCLO3108
Clean window coverings
CPPCLO3111
Clean rooms, furniture and fittings
CPPCLO3112
Clean walls, ceilings and fittings
SITHACS009
Clean premises and equipment
SITHACS010
Provide housekeeping services to guests
SITHACS011
Prepare rooms for guests
SITHACS012
Launder linen and guest clothes
SITHACS013
Provide porter services
SITHACS014
Provide valet services
SITHACS015
Conduct night audit
SITHACS016
Provide accommodation reception services
SITTTVL001
Access and interpret product information
SITTTVL004
Sell tourism products or services
SITXCCS017
Use a computerised booking system
SITXCCS019
Prepare quotations
Asian Cookery
SITHASC020*
Prepare dishes using basic methods of Asian cookery
SITHASC021*
Prepare Asian appetisers and snacks
SITHASC022*
Prepare Asian stocks and soups
SITHASC023*
Prepare Asian sauces, dips and accompaniments
SITHASC024*
Prepare Asian salads
SITHASC025*
Prepare Asian rice and noodles
SITHASC026*
Prepare curry pastes and powders
SITHASC027*
Prepare Asian cooked dishes
SITHASC028*
Prepare Asian desserts
SITHASC029*
Prepare Japanese cooked dishes
SITHASC030*
Prepare sashimi
SITHASC031*
Prepare sushi
SITHASC032*
Produce Japanese desserts
SITHASC033*
Prepare dim sum
SITHASC034*
Prepare Chinese roast meat and poultry dishes
SITHASC035*
Prepare tandoori dishes
SITHASC036*
Prepare Indian breads
SITHASC037*
Prepare Indian sweetmeats
SITHASC038*
Prepare Indian pickles and chutneys
Client and Customer Service, Crisis Management
SITXCCS010
Provide visitor information
SITXCCS012
Provide lost and found services
SITXCCS013
Provide club reception services
SITXCRI003
Respond to a customer in crisis
Commercial Cookery and Catering
SITHCCC023*
Use food preparation equipment
SITHCCC025*
Prepare and present sandwiches
SITHCCC026*
Package prepared foodstuffs
SITHCCC027*
Prepare dishes using basic methods of cookery
SITHCCC028*
Prepare appetisers and salads
SITHCCC029*
Prepare stocks, sauces and soups
SITHCCC030*
Prepare vegetable, fruit, eggs and farinaceous dishes
SITHCCC031*
Prepare vegetarian and vegan dishes
SITHCCC032*
Produce cook-chill and cook-freeze foods
SITHCCC033*
Re-thermalise chilled and frozen foods
SITHCCC035*
Prepare poultry dishes
SITHCCC036*
Prepare meat dishes
SITHCCC037*
Prepare seafood dishes
SITHCCC038*
Produce and serve food for buffets
SITHCCC039*
Produce pates and terrines
SITHCCC040*
Prepare and serve cheese
SITHCCC041*
Produce cakes, pastries and breads
SITHCCC042*
Prepare food to meet special dietary requirements
SITHCCC044*
Prepare specialised food items
E-Business
SIRXSTR001
Develop an ecommerce strategy
SIRXOSM002
Maintain ethical and professional standards when using social media and online platforms
SIRXOSM004
Analyse performance of social media and online business tools
SIRXOSM006*
Develop and manage social media and online strategies
SIRXOSM007
Manage risk to organisational reputation in an online setting
Events
SITEEVT020
Source and use information on the events industry
SITEEVT023
Plan in-house events
SITEEVT026
Manage event production components
SITEEVT028
Manage on-site event operations
Food and Beverage
SITHFAB021
Provide responsible service of alcohol
SITHFAB023*
Operate a bar
SITHFAB024*
Prepare and serve non-alcoholic beverages
SITHFAB025*
Prepare and serve espresso coffee
SITHFAB026*
Provide room service
SITHFAB027*
Serve food and beverage
SITHFAB028
Operate and monitor cellar systems
SITHFAB029*
Conduct a product tasting for alcoholic beverages
SITHFAB030*
Prepare and serve cocktails
SITHFAB031*
Provide advice on beers, spirits and liqueurs
SITHFAB032*
Provide advice on Australian wines
SITHFAB033*
Provide advice on imported wines
SITHFAB034*
Provide table service of food and beverage
SITHFAB035*
Provide silver service
SITHFAB036
Provide advice on food
SITHFAB037*
Provide advice on food and beverage matching
SITHFAB038
Plan and monitor espresso coffee service
SITHFAB039*
Manage the sale or service of wine
Food Safety
SITXFSA006
Participate in safe food handling practices
SITXFSA007*
Transport and store food
SITXFSA008*
Develop and implement a food safety program
Gaming
SITHGAM022
Provide responsible gambling services
SITHGAM023*
Attend gaming machines
SITHGAM024*
Operate a TAB outlet
SITHGAM025*
Conduct Keno games
SITHGAM026*
Analyse and report on gaming machine data
SITHGAM027*
Deal Baccarat games
SITHGAM028*
Conduct Big Wheel games
SITHGAM029*
Deal Blackjack games
SITHGAM030*
Deal Poker games
SITHGAM031*
Deal Pontoon games
SITHGAM032*
Conduct Rapid Roulette games
SITHGAM033*
Conduct Roulette games
SITHGAM034*
Attend casino gaming machines
SITHGAM035*
Deal Caribbean Stud games
SITHGAM036*
Deal Casino War games
SITHGAM037*
Deal Mississippi Stud games
SITHGAM038*
Conduct Rapid Baccarat games
SITHGAM039*
Conduct Rapid Big Wheel games
SITHGAM040*
Deal Three Card Poker games
Inventory
SITXINV006*
Receive, store and maintain stock
SITXINV007
Purchase goods
SITXINV008
Control stock
Kitchen Operations
SITHKOP011*
Plan and implement service of buffets
SITHKOP012*
Develop recipes for special dietary requirements
SITHKOP014
Plan catering for events or functions
SITHKOP015*
Design and cost menus
SITHKOP016
Select catering systems
Patisserie
SITHPAT011*
Produce cakes
SITHPAT012*
Produce specialised cakes
SITHPAT013*
Produce pastries
SITHPAT014*
Produce yeast-based bakery products
SITHPAT015*
Produce petits fours
SITHPAT016*
Produce desserts
SITHPAT017*
Prepare and model marzipan
SITHPAT018*
Produce chocolate confectionery
SITHPAT019*
Model sugar-based decorations
SITHPAT020*
Design and produce sweet showpieces
Working in Industry
SITHIND006
Source and use information on the hospitality industry
Group D – General electives
Administration
BSBINS401
Analyse and present research information
BSBTWK503
Manage meetings
Communication and Teamwork
BSBCMM411
Make presentations
BSBTWK501
Lead diversity and inclusion
SITXCOM009
Address protocol requirements
Computer Operations and ICT Management
BSBTEC301
Design and produce business documents
BSBTEC303
Create electronic presentations
BSBTEC402
Design and produce complex spreadsheets
Environmental Sustainability
BSBSUS511
Develop workplace policies and procedures for sustainability
Finance
BSBFIN401
Report on financial activity
BSBHRM416
Process payroll
BSBHRM526
Manage payroll
SITXFIN007
Process financial transactions
SITXFIN008
Interpret financial information
First Aid
HLTAID011
Provide First Aid
Franchising
BSBESB406
Establish operational strategies and procedures for new business ventures
Human Resource Management
SITXHRM010
Recruit, select and induct staff
SITXHRM011
Manage volunteers
SITXHRM012
Monitor staff performance
Languages other than English
SITXLAN008
Conduct oral communication in a language other than English
SITXLAN009
Read and write information in a language other than English
Management and Leadership
BSBOPS502
Manage business operational plans
BSBOPS504
Manage business risk
Marketing and Public Relations
BSBMKG431
Assess marketing opportunities
SITXMPR009
Coordinate production of brochures and marketing materials
SITXMPR010
Create a promotional display or stand
SITXMPR011
Plan and implement sales activities
SITXMPR012
Coordinate marketing activities
SITXMPR013
Participate in cooperative online marketing initiatives
SITXMPR014
Develop and implement marketing strategies
SITXMPR015
Obtain and manage sponsorship
Planning and Product Development
SITTPPD012
Package tourism products
SITTPPD014
Coordinate and operate sustainable tourism activities
SITTPPD015
Develop in-house recreational activities
SITTPPD016
Research and analyse tourism data
Security
CPPSEC2109
Monitor and control access and exit of persons and vehicles from premises
CPPSEC2110
Monitor and control individual and crowd behaviour to maintain security
CPPSEC3122
Plan provision of close protection services