SIT40122 - Certificate IV in Travel & Tourism
This qualification reflects the role of skilled operators who use a broad range of travel or tourism skills and sound knowledge of industry operations to coordinate travel or tourism services. They operate independently or with limited guidance from others and use discretion to solve non-routine problems. Many workers have supervisory responsibilities and plan, monitor and evaluate the work of team members. This qualification provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, holiday parks and resorts, tourist attractions, visitor information centres and other tourism businesses. The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice. No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.
Total number of units = 36
7 core units 12 elective units, consisting of: 6 units from Group A 6 additional units from Group A, Group B or Group C, elsewhere in the SIT Training Package, or any other current Training Package or accredited course. Any combination of electives that meets the above rules can be selected for the award of the Certificate IV in Travel and Tourism. Electives may be packaged to provide a qualification with a specialisation, as outlined below. Packaging for specialisation: For the award of the Certificate IV in Travel and Tourism (Holiday Parks and Resorts), the following packaging rules apply: 7 core units 12 elective units, consisting of: 2 units from Group B, one of which must be SITTIND004 Source and use information on the holiday park and resort industry 5 units from Group A, Group B or Group C 5 units from the list below, or any current Training Package or accredited course. The selection of electives must be guided by the job outcome sought, local industry requirements and the complexity of skills appropriate to the AQF level of this qualification. Note: Units marked with * have one or more prerequisites. Refer to individual units for details.
SITTIND003
Source and use information on the tourism and travel industry
SITXCCS015
Enhance customer service experiences
SITXCOM007
Show social and cultural sensitivity
SITXCOM010
Manage conflict
SITXFIN008
Interpret financial information
SITXHRM007
Coach others in job skills
SITXWHS007
Implement and monitor work health and safety practices
Group A – Travel and Tourism
Tourism Coordination
SITTTVL001
Access and interpret product information
SITTTVL002
Provide advice on international destinations
SITTTVL003
Provide advice on Australian destinations
SITTTVL004
Sell tourism products or services
SITTTVL005
Prepare customer quotations
SITTTVL006
Book tourism products and process documentation
SITTTVL007
Use a computerised reservations or operations system
SITTTVL008
Source airfares and issue tickets for domestic flights
SITTTVL009
Construct international airfares
SITTTVL010*
Construct advanced international airfares
SITTTVL011
Provide specialist advice on cruises
SITXCCS010
Provide visitor information
Tourism Delivery
MARF027
Apply basic survival skills in the event of vessel abandonment
MARF043
Operate survival craft, rescue boats and lifesaving appliances (proficiency in survival craft)
SITTGDE016
Lead tour groups
SITTGDE017
Prepare and present tour commentaries or activities
SITTGDE018
Develop and maintain the general and regional knowledge required by guides
SITTGDE019
Research and share information on Australian Indigenous cultures
SITTGDE020
Prepare specialised interpretive content on flora, fauna and landscape
SITTGDE021
Prepare specialised interpretive content on marine environments
SITTGDE022
Prepare specialised interpretive content on cultural and heritage environments
SITTGDE023
Coordinate and operate tours
SITTTOP006
Load touring equipment and supplies
SITTTOP007*
Provide outdoor catering
SITTTOP008
Allocate tour or activity resources
SITTTOP009
Set up and operate a camp site
SITTTOP010
Operate tours in a remote area
TLIC0023
Operate four wheel drive vehicle
TLIC1051
Operate commercial vehicle
TLIC3042
Operate coach/bus
Planning and Product Development
SITTPPD012
Package tourism products
SITTPPD013
Develop interpretive activities
SITTPPD014
Coordinate and operate sustainable tourism activities
SITTPPD015
Develop in-house recreational activities
Group B – Holiday Parks and Resorts
SIFCBGM007
Evaluate building and grounds maintenance and development needs
SIFCBGM008
Coordinate building and grounds maintenance and development
SISCAQU004
Develop and implement pool water maintenance procedures
SITTIND004
Source and use information on the holiday park and resort industry
SITXINV007
Purchase goods
Group C – General electives
Administration
BSBPEF202
Plan and apply time management
Communication and Teamwork
BSBCMM411
Make presentations
BSBWRT411
Write complex documents
SITXCOM009
Address protocol requirements
Computer Operations and ICT Management
BSBTEC301
Design and produce business documents
BSBTEC303
Create electronic presentations
BSBTEC402
Design and produce complex spreadsheets
BSBXCS402
Promote workplace cyber security awareness and best practices
BSBXCS405
Contribute to cyber security incident responses
Customer Service
SIRXCEG008
Manage disrespectful, aggressive or abusive customers
SIRXCEG009*
Manage workplace responses to disrespectful aggressive or abusive customer behaviour
SITXCCS017
Use a computerised booking system
SITXCCS018
Make bookings and process documentation
SITXCCS019
Prepare quotations
Crisis Management
SITXCRI003
Respond to a customer in crisis
E-Business
SIRXOSM002
Maintain ethical and professional standards when using social media and online platforms
SIRXOSM003*
Use social media and online tools
SIRXOSM005
Develop a basic website for customer engagement
Environmental Sustainability
BSBSUS211
Participate in sustainable work practices
Finance
BSBFIN401
Report on financial activity
SITXFIN007
Process financial transactions
SITXFIN009
Manage finances within a budget
First Aid
HLTAID011
Provide First Aid
HLTAID013
Provide First Aid in remote or isolated site
Languages other than English
SITXLAN008
Conduct oral communication in a language other than English
SITXLAN009
Read and write information in a language other than English
Marketing and Public Relations
BSBMKG431
Assess marketing opportunities
BSBMKG442
Conduct e-marketing communications
BSBTWK401
Build and maintain business relationships
SITXMPR009
Coordinate production of brochures and marketing materials
SITXMPR010
Create a promotional display or stand
SITXMPR011
Plan and implement sales activities
SITXMPR012
Coordinate marketing activities
SITXMPR013
Participate in cooperative online marketing initiatives
Supervision
SITXHRM008
Roster staff
SITXHRM009
Lead and manage people
SITXMGT004
Monitor work operations